Getting Started with Flow Chat

Flow Chat is an AI-powered chat widget that you can embed on your website to provide instant, intelligent customer support. When visitors land on your site, they can ask questions and get immediate answers from an AI assistant that you've configured specifically for your business.

Key Features

• Easy Embedding: Add the widget to any website with a single line of code
• Customizable Appearance: Match the widget's look and feel to your brand
• Knowledge Base: Upload documents, URLs, and text to train your AI on your specific content
• Calendar Integration: Let visitors book appointments directly through the chat
• Conversation Summaries: Receive email summaries of chat conversations
• Open Beta Access: Use the Insider plan free with 100 conversations per month

Creating an Account

1. Visit https://getflow.chat
2. Click "Join the Beta"
3. Create or sign in to your account
4. Complete setup for your first widget
5. Use the Insider plan free during open beta — 100 conversations/month, no credit card required

Dashboard Overview

After logging in, you'll see your dashboard with:

• Widgets: Your chat widgets (you can create multiple for different websites)
• Usage: Track your credit usage and conversation statistics
• Billing: Manage your subscription and top up credits
• Account: Update your profile and notification settings

Account Management

Profile Settings

Update your account information:

• Name
• Email address
• Company name
• Password

Notification Preferences

Control what emails you receive:

• Conversation summaries
• Low credit alerts
• Product updates

Security

• Use a strong, unique password
• Keep your API keys confidential
• Restrict widgets to your specific domains

Getting Help

Support Channels

• Email: support@getflow.chat
• In-app Chat: Use the Flow Chat widget in your dashboard
• Documentation: https://getflow.chat/docs

Reporting Issues

When reporting an issue, please include:

1. Your account email
2. Widget name/ID (if applicable)
3. Steps to reproduce the issue
4. Any error messages you see
5. Browser and device information

All docs · Help Center · Join the Beta