Help Center
Find answers to common questions about setup, calendar booking, knowledge base, and the free open-beta Insider plan.
How do I add the chat widget to my website?
Go to your dashboard, select your widget, and click the Install tab. Copy the embed code and paste it before the closing body tag on your website.
How does the AI know about my business?
Train your AI by uploading documents (PDFs, Word docs, text files) or adding URLs in the Knowledge Base section. The AI learns from this content to answer visitor questions.
How do I connect my calendar for bookings?
In your widget settings, go to the Calendar tab and click Connect Calendar. You can connect Google Calendar or Apple iCloud so the AI can book appointments directly.
What counts as a conversation?
A conversation is a chat session with a visitor. Each back-and-forth exchange within the same session counts as one conversation, not per message.
Can I customise the widget appearance?
Yes. You can customise the primary colour, title, subtitle, greeting message, and more in your widget settings under the Appearance tab.
How do I get notified about chat conversations?
Enable email summaries in your widget settings. You will receive AI-generated summaries of conversations sent to your notification email.
Documentation · Getting started · Pricing · support@getflow.chat