Troubleshooting & FAQ
Common issues and frequently asked questions.
Widget Not Appearing
- Check that the embed code is placed correctly before
</body> - Verify the API key is correct
- Check if the widget is enabled in settings
- Clear your browser cache
- Check browser console for errors
AI Not Using Knowledge Base
- Ensure sources are in "Indexed" status
- Check that the content is relevant to the question
- Verify the minimum relevance threshold is being met
- Try reindexing the source
Calendar Not Showing Availability
- Verify the calendar is connected (green status)
- Check that the correct calendar is selected
- Ensure you have available times on your calendar
- Re-authorize if the connection has expired
Messages Not Sending
- Check your credit balance
- Verify the widget is active
- Check your internet connection
- Try refreshing the page
Frequently Asked Questions
General
Q: How many widgets can I create? A: You can create unlimited widgets on any plan. This is useful if you have multiple websites or want different configurations for different purposes.
Q: Can I use Flow Chat on multiple websites? A: Yes! Create a separate widget for each website, or use one widget across multiple sites if they share the same support needs.
Q: Is the chat available 24/7? A: Yes, the AI assistant is available around the clock. It never sleeps and can handle conversations at any time.
Q: What languages does Flow Chat support? A: The AI can understand and respond in multiple languages. It automatically detects the visitor's language and responds accordingly.
Technical
Q: Does the widget slow down my website? A: No, the widget loads asynchronously and doesn't block your page from rendering. It's lightweight and optimized for performance.
Q: Is the widget mobile-friendly? A: Yes, the widget is fully responsive and works great on mobile devices.
Q: Can I customize the widget beyond the settings? A: The built-in customization options cover most needs. For advanced customization, contact support.
Q: Is my data secure? A: Yes, all data is encrypted in transit and at rest. We never share your data or use it to train AI models. See our privacy policy for details.