Flow Chat for E-commerce

Give shoppers immediate product guidance while reducing repetitive support work for your team.

The problem

Pre-purchase questions (“shipping?”, “materials?”, “size?”) and policy lookups create tickets and live-chat queues. Overnight visitors leave without a capture.

How Flow Chat helps

  1. Knowledge base — Index product/policy pages and upload guides so answers come from your catalogue and FAQs. See knowledge base docs.
  2. Handle common enquiries before they become tickets — same widget, your content.
  3. Lead capture while shoppers compare — summaries to inbox.
  4. Optional booking if you offer demos, fittings, or consultations — Google & Apple Calendar. See calendar docs.

Setup sketch

Embed → train on product/policy URLs + docs → optional calendar → go live. See <a href="/docs/getting-started">getting started</a>.

Open beta

Insider plan free: 100 conversations/month, all features, no credit card.

Join the Beta · Pricing · Getting started

More verticals: All use cases · Appointment booking · Lead capture · Service businesses · SaaS & Tech · Flow Chat vs Tidio · Flow Chat vs Intercom · Flow Chat vs Crisp · Flow Chat vs Calendly